Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Wild Robin version of the Wild Robin online casino services made available through weldrobin.com and any associated mirror or redirect domains (together, the "Website"). By creating an account on the Website or by accessing or using any gambling services offered via the Website (the "Services"), you agree to be bound by these Terms.

The Services are operated on an offshore basis under a remote gambling licence issued in Curaçao and are not licensed or regulated by the UK Gambling Commission. UK players therefore do not have access to UK statutory dispute-resolution schemes such as IBAS or the GAMSTOP self-exclusion scheme in relation to the Services.

Effective date: 6 November 2025

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

"Operator" means the company that owns and operates the Website and provides the Services, being an entity organised under the laws of Curaçao and operating under Curaçao eGaming licence number 365/JAZ, sub-licence GLH-OCCHKTW0708172025, with its principal place of business in Willemstad, Curaçao, and making use of a payment-processing subsidiary located in Cyprus.
"Website" means weldrobin.com and any associated, branded or white-label domains that mirror or redirect to it, including but not limited to wild-robin-casino.co and wildrobin-wins.com, as they may operate from time to time.
"Wild Robin" means the online casino brand made available via the Website for the Wild Robin environment.
"User" or "Player" means any natural person who registers an account on the Website or otherwise uses the Services.
"Account" means the personal online gambling account created by a Player on the Website, through which deposits, wagers and withdrawals are made.
"Bet" or "Wager" means any sum of money risked by a Player on the outcome of a game, event or round offered via the Services.
"Game(s)" means any casino game, slot, live-dealer table, instant win, crash game or other gambling product made available on the Website from time to time.
"Bonus" means any promotional value, free spins, bonus funds, cashback, tournament prize or other incentive credited to a Player's Account subject to specific terms and wagering requirements.
"Real Money Balance" means the portion of the Account balance consisting of deposits and cash winnings that are not subject to wagering requirements.
"Bonus Balance" means the portion of the Account balance consisting of Bonuses and related winnings that remain subject to wagering requirements, game restrictions or other conditions.
"KYC" (Know Your Customer) means identity, age, residence, source-of-funds and other checks that the Operator is required or chooses to carry out for risk, anti-fraud and anti-money-laundering purposes.
"UK" or "United Kingdom" means the United Kingdom of Great Britain and Northern Ireland.

Account Registration

Eligibility and Age Verification

Legal age: The Services are strictly limited to individuals who are at least 18 years old. By opening an Account, you confirm that you are 18+ and legally permitted to participate in online gambling under the laws of your country of residence, including the UK if you reside there.
Verification duties: The Operator may request documentary evidence of your age and identity at any time, including but not limited to a passport, national ID card, driving licence, proof of address, payment-method ownership proof and source-of-funds evidence. Until satisfactory verification is completed, the Operator may restrict or suspend your Account, withhold withdrawals and prevent participation in Games.
UK-specific note: If you are resident in the UK, you must not attempt to open or use an Account if you are subject to any legal prohibition on gambling, including court orders or treatment arrangements. The Operator is not part of the UK GAMSTOP scheme and will not automatically block you based on any such external self-exclusion.

Account Creation Process

Registration information: To open an Account, you must complete the online registration form on the Website and provide accurate and complete personal information, including your full name, date of birth, country of residence, contact details and a unique username and password.
Email verification: The Operator may require you to verify your email address by clicking an activation link or entering a security code. Until verification is completed, access to certain features, including deposits or withdrawals, may be limited.
One account policy: You may hold only one Account for the Services. Creating multiple Accounts, including across mirror domains of weldrobin.com, is prohibited and may result in suspension or closure of all related Accounts and forfeiture of Bonuses and winnings obtained in breach of this rule.

User Obligations

Accuracy of data: You must ensure that all information you provide during registration and throughout your relationship with the Operator is truthful, current and complete. You must promptly update your details if they change, particularly your address, payment-method information and contact details.
Password security: You are solely responsible for maintaining the confidentiality and security of your login credentials. You must not disclose your username or password to any third party, and you are fully liable for all activity conducted through your Account, whether or not authorised by you.
Prohibition on third-party use: You must not allow any other person, including minors or self-excluded individuals, to access or use your Account. The Operator may void bets, cancel Bonuses and close Accounts where it reasonably suspects third-party use.
Responsible gambling: You should use the responsible gambling tools available on the Website (for example, deposit limits, time-outs or account-closure options where provided) and seek help if you believe you may have a gambling problem. As the Operator is not part of UK-specific schemes such as GAMSTOP, you must not rely on such schemes to control access to the Services.

Betting & Gameplay Rules

Placing Bets

Bet acceptance: A Bet is accepted when it is registered on the Operator's servers and appears in your Account history. If there is a disagreement between the information on your device and the records held by the Operator, the Operator's records will prevail, subject to independent game-provider logs where applicable.
Minimum and maximum stakes: Each Game has its own minimum and maximum stake limits, as displayed within the Game interface. The Operator may adjust stake limits at any time and may impose individual limits for risk or responsible-gambling reasons.
Use of Real Money and Bonus funds: The Website may apply a specific order of debiting stakes from your Real Money Balance and Bonus Balance. The applicable order and priority of funds are those explained in the relevant Bonus rules on the Website as updated from time to time.

Cancellation and Modification of Bets

Finality of bets: Once a Bet has been placed and accepted, it generally cannot be amended or cancelled by the Player.
Operator corrections: The Operator reserves the right to void or amend Bets if they were accepted during a technical error, incorrect game configuration, manifest error, malfunction, or in circumstances where the outcome was known or should reasonably have been known by the Player at the time of betting.
Refund policy for defective rounds: In the event of a Game failure or interruption that renders a round invalid, the Operator will, where technically possible, restore the Game to its state immediately before the interruption or refund the stake to the Real Money Balance. In such cases, the Operator's liability is limited to the amount of the stake in the affected Bet.

Gameplay Conduct and Chat Rules

Fair play: You must not use any automated systems, bots, scripts, software, data-mining tools or any other methods that give you an unfair advantage or interfere with the normal functioning of the Games.
Prohibited conduct: In any live casino, chat or interactive feature, you must not engage in harassment, insults, hate speech, threats, promotion of illegal activities, spamming, advertising of other services or any behaviour that is offensive, discriminatory or disruptive. The Operator may mute chat access, remove content or suspend Accounts in response to violations.
Collusion and fraud: Any form of collusion with other Players, use of multiple Accounts, manipulation of software or bonuses, or other fraudulent activity is strictly prohibited and may result in voiding of bets, seizure of funds and termination of your Account.

Bonus Terms

Bonus Activation and Wagering Requirements

Offer-specific conditions: Each Bonus or promotion available on the Website is subject to offer-specific rules set out in the relevant promotion description on weldrobin.com/terms-and-conditions or the applicable promotion page as updated from time to time in 2025. By claiming or accepting a Bonus, you agree to these rules.
Wagering requirements: Unless otherwise stated, Bonus funds and any winnings derived from them are subject to wagering requirements that must be met within a specified timeframe before withdrawal. The required wagering multiple, the Games that contribute, and any game-weighting rules will be defined for each promotion.
Time limits: Bonuses are typically available for a limited period from the time of crediting. If wagering requirements are not fully met within the stated timeframe (as published on the Website from time to time during 2025), any remaining Bonus funds and associated winnings may be forfeited.

Prohibited Games and Actions

Game restrictions: Certain Games or categories of Games may be excluded from contributing to wagering requirements, may contribute at a reduced rate, or may be entirely prohibited for Bonus play. The applicable list of restricted or limited-contribution Games is set out in the Bonus terms for each promotion.
Betting patterns: The Operator may restrict certain betting strategies (including, for example, low-risk or zero-risk bets, equal betting on opposite outcomes, or substantial changes in stake size) that are considered to constitute Bonus abuse. Where such patterns are detected, the Operator may cancel Bonuses and associated winnings.
Maximum bet limits: While a Bonus is active, there may be a maximum allowed stake per spin, hand or round. Stakes exceeding this limit may result in the forfeiture of the Bonus and related winnings.

Combining Promotions and Bonus Abuse

Non-combinability: Unless explicitly permitted in the relevant promotional materials, Bonuses may not be combined. Only one active Bonus may apply to your Account at a time; subsequent Bonus claims may require prior completion or cancellation of an existing Bonus.
Abuse and fraud: The Operator may, at its discretion, refuse, withhold or withdraw any Bonus or promotional offer, or rescind any policy with respect to any Player or group of Players if there is evidence or reasonable suspicion of abuse, fraud, collusion, or use of multiple Accounts (including across mirror domains associated with weldrobin.com).
Balance management: In situations where a Bonus is cancelled or removed, the Operator will generally deduct only Bonus funds and associated winnings, leaving the Real Money Balance unaffected, except where the Real Money Balance also derives from abusive conduct.

Payments & Withdrawals

Deposit Methods and Conditions

Payment channels: The Operator may accept deposits via bank cards (such as Visa or Mastercard), selected e-wallets, bank transfers, prepaid vouchers and, where made available, cryptocurrency wallets. The precise methods available to UK Players may vary over time and are displayed within the cashier section of the Website.
Processing entities: Deposits may be processed by the Operator in Curaçao or by a payment-processing subsidiary located in Cyprus, and may appear on your bank statement under different trade names associated with the Operator's corporate group.
Currency and fees: The Operator may offer one or more Account currencies. Any currency conversion is carried out at the rate and according to the fees applied by your payment provider or the payment processor. You are responsible for any bank charges, foreign exchange fees or gambling-transaction surcharges applied by your card issuer or financial institution.
Use of own funds: You may only deposit funds from payment instruments held in your own name. Third-party deposits, including from joint accounts where you are not an authorised holder, are prohibited.

Withdrawals

General rules: Subject to successful KYC checks and compliance with these Terms, you may request withdrawals of your Real Money Balance using any withdrawal method made available on the Website and reasonably selected by the Operator for your jurisdiction.
Processing timeframes: The Operator aims to review withdrawal requests within a reasonable period, typically within 24-72 hours. However, processing times may be longer where additional verification or security reviews are required, and may extend beyond this period in 2025 due to regulatory or banking requirements.
Verification before payout: The Operator may require you to complete KYC and anti-money-laundering checks prior to any payout. This may include source-of-funds and source-of-wealth enquiries. Until such checks are completed, the Operator may delay or refuse withdrawals.
Withdrawal limits: The Operator may impose daily, weekly or monthly withdrawal limits, which will be specified in the cashier or relevant policy pages on the Website. Large withdrawals may be paid in instalments.

Refunds, Chargebacks and Bonus Funds

Refund policy: Bets that have been accepted and settled cannot be cancelled or refunded, except where the Operator voids or corrects a Bet in accordance with these Terms. The Operator is not obliged to refund stakes that have been legitimately lost.
Chargebacks: You must not initiate chargebacks or similar reversals on deposits that have been used for gambling activity. Where a chargeback occurs, the Operator may suspend or close your Account, recover any winnings paid out, and pass on the associated costs to you.
Bonus-related withdrawals: Withdrawals of funds associated with Bonuses are subject to full compliance with the applicable wagering requirements and Bonus rules. If you request a withdrawal before satisfying wagering requirements, the Operator may remove the Bonus and associated winnings.

Limitation of Liability

Operator's Obligations

Fairness and integrity: The Operator uses recognised third-party software providers and random number generators (RNGs) intended to ensure fair and random game outcomes. Where certification is applicable, the Operator endeavours to use games that have been tested and approved by independent testing laboratories.
Service availability: The Operator will use reasonable efforts to keep the Website and Services available and functioning correctly but does not guarantee uninterrupted access, the absence of errors, or that defects will always be corrected immediately.
Accuracy of information: While the Operator takes reasonable care to ensure the accuracy of information published on the Website, it does not guarantee that all content (including, without limitation, odds, limits, Bonus descriptions or Game rules) is free from error. In case of conflict, the official Game rules and internal records take precedence.

Exclusions and Limitations

Technical failures: The Operator is not liable for any loss, damage or expense arising from technical problems, equipment failure, power outages, network issues, latency, interruptions, viruses or other defects outside the Operator's reasonable control, whether on the Player's side, the Operator's side or within third-party infrastructure.
Indirect and consequential loss: To the fullest extent permitted by applicable law, the Operator is not liable for any indirect, consequential, incidental or special damages, including loss of profits, loss of data, loss of business, loss of goodwill or loss arising from missed opportunities.
Maximum liability: In any event, and subject to any non-excludable statutory rights, the Operator's aggregate liability to you arising out of or in connection with your use of the Services, whether in contract, tort (including negligence) or otherwise, shall not exceed the greater of (i) the amount of the Bet or Bets in dispute, and (ii) the total amount of stakes you have placed with the Operator in the preceding 30 days before the relevant incident, up to a reasonable monetary cap determined by the Operator.
Non-excludable rights: Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or for death or personal injury caused by the Operator's negligence, or any other liability that cannot be excluded or limited under applicable law, including any mandatory consumer protections available to UK residents.
Regulatory protections: Because the Operator is licensed in Curaçao and is not licensed or regulated by the UK Gambling Commission, you will not benefit from UK-specific regulatory protections or compensation or dispute schemes in relation to the Services.

Intellectual Property Rights

Ownership

Proprietary rights: All intellectual property rights in and to the Website and Services, including but not limited to software, source code, game content, graphics, logos, trademarks, trade names, design, text, audio, video, layout and user interface elements, are owned by the Operator or its licensors.
Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for personal, non-commercial entertainment purposes only, subject to these Terms.

Restrictions

No unauthorised use: You may not copy, reproduce, modify, adapt, translate, reverse-engineer, decompile, disassemble, distribute, transmit, display, perform, publish, create derivative works from, or otherwise exploit any part of the Website, Services or content, except as expressly permitted by these Terms or by law.
No intellectual property infringement: You must not use any trademark, service mark, trade name or logo displayed on the Website without the prior written consent of the Operator or the respective rights holder. Nothing in these Terms grants you any rights to such marks.
User-generated content: Where you submit any content (for example, chat messages), you grant the Operator a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify and display such content in connection with the operation of the Services, subject to applicable law and the Operator's privacy practices.

Privacy & Data Protection

Privacy policy: The Operator processes personal data in accordance with its privacy policy as published on the Website (including any specific privacy notices linked from weldrobin.com/responsible-gaming and related pages). That policy explains, among other things, what data is collected, how it is used, and with whom it is shared.
Legal bases and rights: Personal data may be processed for purposes including account administration, KYC checks, prevention of fraud and money laundering, compliance with legal obligations, and provision of the Services. Depending on your location, including if you are a UK resident, you may have certain data protection rights (such as rights of access, rectification and erasure) under applicable data protection law.
Retention: The Operator may retain your personal data for as long as justified by the purposes for which it was collected, including the fulfilment of legal, regulatory, anti-money-laundering and tax obligations applicable to the Operator in 2025 and thereafter.

Changes to Terms

Modification and Notification

Right to amend: The Operator may modify these Terms at any time, for example to reflect changes in laws, regulatory guidance, licensing requirements, business practices, or the introduction of new Games or features.
Notice mechanisms: Material changes to these Terms will, where reasonably practicable, be notified to you by one or more of the following methods: a notice displayed on the Website, an in-account message, a pop-up upon login, or an email sent to the address registered to your Account.
Effective date of changes: Unless otherwise specified, changes will take effect from the date indicated in the updated Terms. The Operator may maintain an archive or version history accessible from the Website so that you can review prior versions applicable in 2025 and earlier.

Your Options in Case of Disagreement

Acceptance by use: Your continued use of the Website or Services after the effective date of any updated Terms constitutes your acceptance of those changes.
Right to stop using the Services: If you do not agree to any updated Terms, you must stop using the Services, discontinue all gambling activity and, if applicable, request the closure of your Account and withdrawal of any remaining Real Money Balance, subject to these Terms.

Termination & Suspension

Operator's Rights to Suspend or Terminate

Grounds for action: The Operator may suspend or terminate your Account, block access to the Services, withhold or freeze funds, or void Bets where it reasonably suspects or determines that:
- you have breached these Terms or any Game or Bonus rules;
- you are under 18 or otherwise ineligible to use the Services;
- you have provided false or misleading information or failed KYC checks;
- you have engaged in fraud, collusion, money laundering, financing of terrorism, chargebacks or other illegal or improper conduct; or
- your use of the Services may expose the Operator to legal, regulatory or reputational risk.
Investigations: During any investigation into suspected breaches, the Operator may temporarily suspend your Account and restrict withdrawals pending the outcome of the review.

Your Right to Close Your Account

Voluntary closure: You may request the closure of your Account at any time by using the tools provided on the Website (where available) or by contacting the Operator through the support channels provided on the Website.
Remaining balance: Upon closure, any remaining Real Money Balance (excluding Bonus funds and winnings that are subject to outstanding wagering requirements or that have been obtained in breach of these Terms) will be returned to you, subject to successful completion of any required KYC checks and to applicable withdrawal limits, methods and fees.

Effects of Termination

Access and data: Following termination or closure of your Account, you will no longer be able to access the Services. The Operator may retain records relating to your Account and transactions as required by law, including anti-money-laundering regulations, for the periods applicable in 2025 and beyond.
Ongoing obligations: Termination of your Account does not affect any rights or obligations that have already accrued to either party, including outstanding debts, chargebacks, or the Operator's right to investigate and act upon prior breaches of these Terms.

Governing Law & Jurisdiction

Applicable Law

Curaçao law: These Terms, your Account and all disputes or claims arising out of or in connection with them or with your use of the Services are governed by and shall be construed in accordance with the laws of Curaçao, excluding any conflict-of-law rules that would result in the application of any other law.
Local mandatory rights: If you are resident in the UK or another jurisdiction, you may have certain non-excludable consumer rights under the mandatory laws of that jurisdiction. Nothing in these Terms is intended to deprive you of any such mandatory rights to the extent they apply.

Dispute Resolution

Internal complaints: If you have any complaint or dispute concerning the Services, you should first contact the Operator using the support channels available on the Website and provide all relevant information. The Operator will seek to investigate and resolve your complaint within a reasonable timeframe.
Court jurisdiction: Subject to any mandatory consumer rights you may have, any dispute that cannot be resolved amicably shall be submitted to the competent courts of Curaçao, which shall have non-exclusive jurisdiction to hear such disputes.
Regulatory schemes: As the Operator is licensed in Curaçao and not by the UK Gambling Commission, you will not have access to UK-specific regulatory dispute schemes (including IBAS or other UK statutory alternative dispute resolution bodies) in relation to the Services.

Contact Information

Registered office: The Operator is an entity organised under the laws of Curaçao with its principal place of business in Willemstad, Curaçao. As of the Effective Date, no specific street address or postal code is provided in the available information.
Payment processing: Certain payment services in connection with the Website may be operated by a subsidiary or associated entity established in Cyprus which handles card and other payment processing. Specific corporate details may be published on your payment confirmations or within the cashier from time to time.
Customer support: The most up-to-date contact channels (which may include live chat, web forms or email contact points) are those displayed within your Account or on the "Support" or equivalent pages of weldrobin.com. You should use those channels for all queries, complaints and account-related requests.
Availability of contact details: As of the Effective Date in 2025, no dedicated public telephone number or email address is specified in the available data. The Operator may introduce or update specific contact details over time on the Website; any such details, when published, form part of these Terms by reference.