Responsible Gaming

Responsible gaming at weldrobin.com is about keeping the Wild Robin experience safe, conscious, and entertainment-focused. Gambling should remain a leisure activity, not a way to solve financial problems or cope with emotional difficulties. This page explains how you can recognise risks, use the tools we provide, and access professional support if play starts to feel out of control.

The online casino services you access via weldrobin.com are operated by Sherwood Holdings N.V., a company based in Willemstad, Curacao and licensed by Curacao eGaming (master licence 365/JAZ, sub-licence GLH-OCCHKTW0708172025). The service is not licensed by the UK Gambling Commission, which means UK-specific statutory protections (for example UKGC oversight or IBAS dispute resolution) do not apply. However, we voluntarily implement recognised responsible gambling measures and encourage you to use them proactively.

Only adults aged 18 or over may use our services. If you feel that gambling at weldrobin.com is no longer fun, or is starting to cause problems, we strongly encourage you to pause play immediately and use the tools and resources outlined below. Our support team is available to help you take control of your play at any time.

Risk Awareness

Most players use weldrobin.com for occasional entertainment. For some, however, gambling can become harmful. Being aware of early warning signs allows you to act before problems escalate, especially if you are a UK player using offshore, non-UKGC sites such as the Wild Robin offering on weldrobin.com.

Common Warning Signs of Problem Gambling

• Playing more often or for longer than planned: You frequently extend sessions, ignore pre-set limits, or find it hard to stop even when tired or stressed.
• Thinking about gambling constantly: You spend a lot of time thinking about previous sessions, planning the next game, or checking balances instead of focusing on work, studies, or family.
• Chasing losses: You raise stakes or return quickly after a loss to "win back" money, even when you cannot comfortably afford further play.
• Hiding behaviour: You lie about how much time or money you spend on weldrobin.com, delete browser history, or use private devices to conceal your activity.
• Financial pressure: You borrow money, miss bill payments, use funds intended for essentials, or rely on future winnings to solve financial problems.
• Emotional impact: Mood swings, anxiety, irritability, or depression linked to gambling outcomes or the inability to play.

Quick Self-Assessment Test

Ask yourself the following questions honestly. If you answer "yes" to several, we strongly recommend that you stop playing and seek professional support:

• Do I often gamble longer or with more money than I originally intended?
• Do I gamble to escape problems, relieve boredom, or improve my mood?
• Have I tried to cut down or stop gambling but found it difficult?
• Do I lie to family or friends about how much I gamble or lose?
• Have I borrowed money, sold possessions, or used credit to continue gambling?
• Do arguments, stress, or feelings of guilt about gambling affect my relationships or work?
• Do I feel restless or irritable when I cannot gamble?

If these questions resonate with you, consider using deposit limits, Time-Out, or self-exclusion on weldrobin.com and contacting one of the independent organisations listed below.

Limits & Tools

weldrobin.com provides several tools to help you manage the Wild Robin play experience responsibly. These tools are available to all registered players, including those based in the UK, even though the site operates under Curacao jurisdiction rather than UKGC rules.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your player account on weldrobin.com.
2. Open the "Responsible Gaming" area: Go to "My Account" or your profile icon, then select "Responsible Gaming" > "Limits".
3. Choose limit type: Select "Deposit Limits" and pick the period you want to control:
   • Daily limit - maximum you can deposit in any 24-hour period (e.g. £50).
   • Weekly limit - maximum you can deposit from Monday to Sunday (e.g. £150).
   • Monthly limit - maximum you can deposit in a calendar month (e.g. £400).
4. Enter your amounts: Type the exact figures in GBP that you can comfortably afford without affecting essential expenses (rent, food, bills). Consider your total gambling spend across all sites, not just weldrobin.com.
5. Confirm and apply: Save your settings. Lowering limits should take effect immediately; increases may be subject to a cooling-off period to prevent impulsive changes.

We strongly recommend setting conservative limits from your first day of play. Treat these limits as non-negotiable parts of your personal budget.

Time Limits and Session Management

• Session reminders: In "Responsible Gaming" > "Time Management", you can enable on-screen reminders (e.g. every 30 or 60 minutes) showing how long you have been playing and your net result. These prompts help you to pause and reassess whether to continue.
• Daily time cap: You may set a maximum number of hours per day that you wish to spend on weldrobin.com. Once this limit is reached, you will be prompted to log out and return another day.

Short-Term Breaks ("Time-Out")

If you feel you need a short pause but are not ready for longer-term self-exclusion, you can activate a Time-Out:

1. Log in to your account and go to "My Account" > "Responsible Gaming" > "Time-Out".
2. Select the duration of your break:
   • 24 hours
   • 48 hours
   • 72 hours
3. Read the information on what will happen during the Time-Out, then confirm your decision.

During a Time-Out, you will not be able to deposit or place bets. You should use this period to reflect on your gambling behaviour and, if necessary, contact an independent support service. When the selected period ends, access will be automatically restored, but you can always extend your break or move to full self-exclusion if needed.

Self-Exclusion

Self-exclusion is intended for situations where you feel that you are unable to control your gambling and need a longer-term block. It is a stronger measure than Time-Out and may be appropriate especially for players who have experienced repeated relapses.

How to Request Self-Exclusion

1. Navigate to the self-exclusion tool: Log in to weldrobin.com, then go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you are unable to log in or prefer assistance, you may also contact our support team using the details below.
2. Choose the exclusion period: Select one of the available options, typically:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent)
3. Confirm your decision: You will be asked to read and agree to the consequences of self-exclusion. Once you confirm, the request becomes effective and cannot be immediately reversed.
4. Receive confirmation: We will send you an e-mail confirming the start date and duration of your self-exclusion for your records.

Consequences of Self-Exclusion

• Account access: You will not be able to log in, deposit, or place bets on weldrobin.com during the self-exclusion period. Attempts to create new accounts may lead to their closure when detected.
• Bonuses and marketing: Marketing communications targeted at gameplay should stop once our systems process your request. If you still receive such messages, please contact support so we can correct this.
• Balance and withdrawals: You remain entitled to withdraw any remaining real-money balance and eligible winnings, subject to the Terms & Conditions and completion of any required verification (KYC) checks. Please contact support if you cannot access your account to request a withdrawal.
• Refunds: Self-exclusion does not automatically entitle you to a refund of losses incurred before your request. Any refunds remain at the discretion of the operator and are handled in line with the applicable Terms & Conditions and Curacao law.

At the end of a fixed-term self-exclusion, access is not always restored automatically. For certain durations, we may require you to contact us, confirm your decision to resume gambling, and pass a cooling-off period before the account is reactivated. For lifetime self-exclusion, reactivation will not normally be permitted.

Support Resources

Because weldrobin.com is licensed in Curacao and not by the UK Gambling Commission, independent help and advice are particularly important for UK players. The organisations below are not affiliated with Sherwood Holdings N.V. and provide confidential, impartial support.

Local Support for Players in the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) 24 hours a day, 7 days a week. Trained advisers offer confidential advice, emotional support, and referrals to local treatment.
• GamCare Online Services: Live chat, online forums, and structured online treatment programmes are available at gamcare.org.uk.
• NHS Support: The NHS offers specialist gambling treatment services in parts of the UK. Speak to your GP or visit nhs.uk and search for "gambling addiction" for referral information.

International Support Organisations

National Self-Exclusion Schemes

• UK - GAMSTOP: GAMSTOP (gamstop.co.uk) is the free national online self-exclusion scheme for gambling websites licensed by the UK Gambling Commission. Once registered, you will be prevented from using UKGC-licensed online gambling sites and apps for your chosen period. weldrobin.com is not licensed by the UKGC and is therefore not part of the GAMSTOP scheme, but registering with GAMSTOP can still help you block many other sites you might use alongside Wild Robin.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): The Spanish Directorate General for the Regulation of Gambling (DGOJ) manages a national self-exclusion register. Spanish residents can register at ordenacionjuego.es to block access to licensed Spanish operators. This does not automatically block access to weldrobin.com, which operates under Curacao jurisdiction.

Other countries may operate similar national registers. If you reside outside the UK or Spain, check your local regulator's website for details of any official self-exclusion schemes. Remember that these registers usually cover only operators licensed in that jurisdiction, not offshore sites.

Blocking and Filtering Tools

• Gamban: Software that blocks access to a wide range of online gambling sites and apps across devices. Visit gamban.com for details. Some charities or banks may offer subsidised access.
• BetBlocker: A free tool that allows you to block access to gambling websites from your devices. More information is available at betblocker.org.
• Bank-level blocks: Many UK banks offer gambling transaction blocks on cards and accounts. Contact your bank or check your banking app to see whether you can enable this feature.

Support for Families and Friends

• GamCare family and friends support: GamCare provides resources and support specifically for affected others, including forums and one-to-one help.
• GamAnon (Gamblers Anonymous family groups): Mutual aid groups for partners, parents, and friends of people with a gambling problem. See gamanon.org.uk for meetings and online support.

These organisations are independent from Sherwood Holdings N.V., and you can contact them anonymously. Professional help is confidential and non-judgmental, and can be used alongside our internal tools such as limits and self-exclusion.

Help for Family

Gambling problems rarely affect only the person who plays. If you are worried about someone using the Wild Robin services on weldrobin.com, you may feel stressed, angry, or unsure how to help. The following suggestions can support a constructive and safe approach.

Starting the Conversation

• Choose the right moment: Speak when the person is calm and sober, not immediately after a loss or argument.
• Use non-accusatory language: Focus on how their behaviour makes you feel ("I am worried because...") rather than labels ("You are irresponsible").
• Refer to specific behaviours: Mention concrete examples (missed bills, secrecy, time spent online) rather than general criticism.
• Encourage, do not control: You can express concern and offer support, but you cannot force someone to change. Emphasise that professional help is available and effective.

Engaging Them in Support

• Suggest a self-assessment: Encourage them to reflect using the questions in the self-assessment test above or tools offered by GamCare or Gambling Therapy.
• Propose practical steps: Offer to sit with them while they set deposit limits, request Time-Out or self-exclusion, or install blocking software like Gamban or BetBlocker.
• Promote professional help: Encourage contacting GamCare, Gambling Therapy, or local mental health services, and offer to accompany them if suitable.

Support for You as a Family Member

• Family support groups: Organisations such as GamCare and GamAnon provide forums, helplines, and meetings for relatives and friends. These spaces allow you to share experiences and receive guidance from others facing similar challenges.
• Professional counselling: Talking to a psychotherapist, counsellor, or GP can help you manage stress, set boundaries, and protect your own mental health. In the UK, you can seek support via the NHS or private practitioners.
• Protecting your finances: Consider separating finances, monitoring joint accounts, and seeking advice from a financial counsellor if debts have built up.

Remember that you are not responsible for another adult's gambling decisions, and it is important to prioritise your own wellbeing while offering support.

Operator's Commitment

weldrobin.com, operated by Sherwood Holdings N.V. under Curacao eGaming licence 365/JAZ (sub-licence GLH-OCCHKTW0708172025), recognises that it targets players in multiple jurisdictions, including the UK. Although we are not licensed by the UK Gambling Commission and UK-specific regulatory remedies (such as UKGC complaints or IBAS adjudication) are not available, we commit to implementing responsible gaming measures aligned with widely accepted industry standards.

Internal Risk Checks and Monitoring

• Behavioural analysis: We may review account activity for indicators of potential harm, such as very frequent deposits, rapid increases in stakes, repeated sessions after significant losses, or use of multiple payment methods that could suggest financial distress.
• Use of limits and tools: We may take particular note where a player repeatedly raises limits, cancels Time-Out periods (where permitted), or attempts to re-open self-excluded accounts.
• Age and identity verification: Verification procedures are in place to reduce the risk of underage gambling and to ensure that accounts are held in the correct name.

Proactive Contact and Interventions

• When we may contact you: If our monitoring suggests that your activity may indicate elevated risk, our team may reach out via e-mail or in-account messages to offer information about responsible gaming tools, recommend a break, or invite you to consider self-exclusion.
• Risk warnings and messages: You may see on-screen messages reminding you of your time spent, recent losses, or the availability of deposit limits and self-exclusion options.
• Account restrictions: In serious cases, we may decide to limit or suspend your account to protect you from further harm, even if you have not requested this yourself. Any such action will be taken in accordance with our Terms & Conditions and applicable Curacao regulations.

While we use these procedures to reduce the risk of harm, no system is perfect. Ultimately, you remain responsible for your own gambling decisions, and we strongly recommend using independent support services in addition to our internal tools.

Updates

Responsible gaming requirements and best practices evolve over time, particularly in markets like the UK where regulatory expectations and industry standards are regularly updated. Sherwood Holdings N.V. therefore reviews and may update this responsible gaming page periodically.

• Notification of changes: Significant updates to our responsible gaming policies or tools may be communicated through:
  • E-mails or account messages sent to registered players.
  • Notices, banners, or pop-up messages on weldrobin.com.
  • Updated information within the "Responsible Gaming" section of your account.
• Checking the latest version: We encourage you to review this page regularly so that you remain informed about the tools and protections available to you.

Last updated: 6 November 2025. This date reflects the most recent comprehensive review of our responsible gaming information and internal procedures as of 2025.

Contact & Feedback

If you have questions about responsible gaming, wish to request or adjust limits, or need help with Time-Out or self-exclusion on weldrobin.com, our team is available to support you. When contacting us, please mention that your enquiry relates to responsible gaming so that it can be prioritised appropriately.

Responsible Gaming Contact Details

• E-mail (Responsible Gaming): [email protected]
• General Support E-mail: If you cannot reach the dedicated address, you may contact our general support via the contact options published on weldrobin.com, clearly stating that your request concerns responsible gambling.
• Telephone: Where a support phone line is available on weldrobin.com, you may use it to discuss responsible gaming matters. If a phone number is not listed or temporarily unavailable, please use e-mail or the form below so we can respond in writing.

Responsible Gaming Feedback and Support Form

You can also use the following form to request assistance or share feedback about our responsible gaming measures. Submissions will be reviewed by our support team, who may contact you with further information or suggestions.

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Topic:
Setting or changing limits Time-Out / break from gambling Self-exclusion request Advice about responsible gaming Feedback on this page

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Send request

We will handle all responsible gaming enquiries confidentially and aim to respond within a reasonable timeframe. However, we are not a medical or financial service provider. If you believe you are at immediate risk of harm, or you are experiencing severe distress, please contact local emergency services or a health professional without delay, and consider reaching out to the independent helplines listed in the Support Resources section.